Exchanges, Returns, and Refunds Policy

Size exchange policy:

We offer product replacements of the same style and not across style. We offer a free first-size exchange on every item in your order. To initiate a exchange:

  1. Email us at support@ojeliving.com within 48 hours of receiving your order.
  2. Include your order number, product name, current size, and requested size.
  3. Items must be in their original condition with tags intact and unused.
  4. After your first free exchange, additional size exchanges will incur the standard fee of ₹100 fee per item.

Returns:

We offer a 48-hour no-questions-asked returns! To initiate a return:

  1. Contact us at support@ojeliving.com with your order number within 48 hours of receiving your order. No returns raised after this window will be processed. 
  2. Include your order number, product name, and contact details in the mail.
  3. Items must be in their original condition and include all labels. Items must be in an unused, unwashed, and unaltered state.
  4. The cost of the return request is ₹ 100 per item, which will be deducted from your refund.

Return exclusions:

Returns will not be accepted if:

  1. The item was custom-made (e.g., personalized sizing or design).
  2. The item was not returned in its original condition (with tags intact, unused, and unaltered).
  3. The item was purchased at a discounted sale price.

Return pickup attempts:

  • Return pickups will be attempted within 2–4 business days from the date of the request.
  • A maximum of two pickup attempts will be made.
  • Service availability: Reverse pickup is subject to service availability in your area.
    If reverse pickup services are unavailable in your area, you’ll need to ship the product(s) to the following address:
    Oje Warehoue - Unit No.D4/303, PlotNo 8, sec1 Supertech ECO Vill.1, Bisrakh, Bishrakh, Gautam Buddha Nagar- 201306, Uttar Pradesh

Return shipping instructions:

  • Pack the items securely to prevent loss or damage during transit.
  • Include your Order ID and registered mobile number on the package.
  • Ensure all items are in unused condition with tags and packaging intact.

Refund Timeline:

Once we receive and inspect the returned item, your refund will be processed and credited within 14-30 business days to your original payment method.

How to initiate a Return or Exchange?

Email us at support@ojeliving.com with your order number for return/exchange within 48 hours of delivery. We’ll guide you through the process.